Contact information
Contact Information Policy
We value clear and open communication with our customers. Please review our contact information policy to understand how to reach us and what to expect in response times.
How to Contact Us
For any questions, concerns, or inquiries regarding your order, our policies, or general information, you can reach us through the following methods:
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Email: support@scorpion-rose.com
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Chat: Utilizing the chat function on the website www.scorpion-rose.com
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Business Hours: We are a small business and currently do hold full time jobs outside of the business. We will respond as soon as wee can. Thank you for understanding.
Response Times
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We strive to respond to all inquiries within 24-48 business hours.
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Emails and messages will be answered as soon as we are able. Please feel free to reach out again if you have not heard back in 48 business hours as it may have gotten lost.
Order-Related Inquiries
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Please provide your order number and full name when reaching out for order updates.
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Tracking numbers will be provided once your order has shipped.
Customer Support Limitations
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We do not provide support through personal social media accounts or direct messaging outside of our official contact channels.
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For urgent matters, please contact us via email or chat..
Privacy & Security
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We respect your privacy and will never share your contact information with third parties.
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Any sensitive customer information provided during communication will be handled securely.
For any additional questions, feel free to reach out. Thank you for supporting our business!