Shipping policy

SHIPPING & PROCESSING POLICY

Effective Date: July 2026

At Scorpion Rose Designs, we believe ordering should be simple, transparent, and exciting. Whether you are purchasing a handcrafted keepsake, personalized gift, print-on-demand product, or one of our original designs, every order is prepared with care and attention to detail.

Because our products may be handmade, personalized, made to order, ready to ship, or produced through a trusted production partner, processing and delivery times vary by product type.

Please review this Shipping & Processing Policy before placing your order.

  1. UNITED STATES SHIPPING

Scorpion Rose Designs currently ships within the United States only.

Our standard shipping rates are:

  • Flat-Rate Standard Shipping: $10

  • Free Standard Shipping on qualifying orders of $85 or more

Free standard shipping is automatically applied during checkout when the qualifying merchandise subtotal reaches $85 after discounts and rewards have been applied and before taxes and shipping charges are added.

No coupon code is required.

Certain products, destinations, expedited services, unusually large orders, or special delivery arrangements may not qualify for flat-rate or free shipping. Any applicable shipping charges will be displayed during checkout or disclosed before the order is finalized.

  1. PROCESSING TIME AND SHIPPING TIME

Processing time and shipping time are separate.

Processing time is the time required to create, prepare, inspect, package, or submit an order for fulfillment before it ships.

Shipping time begins after the completed order has been transferred to the shipping carrier.

Estimated processing and delivery dates are provided as a guide and are not guaranteed delivery dates.

  1. READY-TO-SHIP PRODUCTS

Premade and ready-to-ship products typically ship within one week of purchase.

Whenever possible, these orders may ship as quickly as the next business day.

If a ready-to-ship product is purchased with a handmade, personalized, custom, or print-on-demand product, the items may ship separately or may be held briefly for combined shipment when practical.

  1. HANDMADE AND PERSONALIZED PRODUCTS

Most handmade and personalized products are expected to ship within 10–15 business days.

This time allows us to create, assemble, finish, inspect, and carefully package each product.

Some detailed custom projects, bulk orders, or products requiring specialty materials may take longer. When practical, additional production time will be disclosed in the product description, during the design process, or through direct communication with the customer.

Quality will always come before speed.

  1. CUSTOM PROOFS AND APPROVALS

Many personalized and custom orders include a complimentary proof-approval process before production begins.

Customers are responsible for carefully reviewing all proofs, including:

  • Names

  • Spelling

  • Grammar

  • Dates

  • Colors

  • Fonts

  • Photographs

  • Artwork

  • Design placement

  • Product selections

  • Other personalization details

Processing may pause while we wait for the customer’s response or approval.

Delays in submitting information, responding to questions, or approving a proof will extend the estimated processing time and may affect the anticipated shipping date.

Once a proof has been approved and production begins, changes or cancellations may no longer be possible.

Additional information about proofs and revisions is available in our Terms of Service and Return & Refund Policy.

  1. PRINT-ON-DEMAND PRODUCTS

Some apparel and specialty products are professionally produced and shipped through trusted print-on-demand production partners.

Typical print-on-demand production time is approximately 2–7 business days before shipping. Actual production times may vary by product, production facility, order volume, material availability, and season.

Shipping time begins after the production partner completes the product and transfers it to the carrier.

Because print-on-demand products are created specifically for each order, they cannot be canceled, changed, returned, or refunded after production or fulfillment has begun unless the product arrives damaged, defective, incorrect, or materially different from what was ordered.

Print-on-demand products may arrive in packaging from the production partner and may ship from a location other than the Scorpion Rose Designs studio.

  1. BULK AND CORPORATE ORDERS

Processing times for bulk, business, event, resort, organization, or corporate orders vary based on:

  • Order quantity

  • Product type

  • Design requirements

  • Material availability

  • Proof approvals

  • Production method

  • Requested completion date

A production estimate will be provided for qualifying custom projects whenever practical.

Large orders may require separate shipments or a customized shipping quote. Any special shipping arrangements or charges will be disclosed before the order is finalized.

  1. MULTIPLE PRODUCTS AND SEPARATE SHIPMENTS

If an order includes a combination of:

  • Handmade products

  • Personalized or custom products

  • Ready-to-ship products

  • Print-on-demand products

  • Products fulfilled from different locations

the order may arrive in more than one package.

We generally ship products as they become ready rather than delaying the entire order until every product is completed.

As a result:

  • Products may arrive on different days.

  • Customers may receive multiple packages.

  • Packages may be shipped by different carriers.

  • Separate tracking numbers may be provided.

  • Different portions of the order may have different processing times.

Customers will not be charged additional shipping simply because Scorpion Rose Designs or one of our fulfillment partners divides an order into multiple packages.

Additional charges may apply when reshipping is required because of an incorrect customer-provided address, an unclaimed package, a refused delivery, or a customer-requested change.

  1. SHIPPING CARRIERS

Orders may be shipped through trusted carriers, including:

  • USPS

  • UPS

  • FedEx

Carrier selection is based on package size, product type, destination, fulfillment location, service availability, and the shipping method selected or offered during checkout.

A specific carrier cannot be guaranteed unless a separate shipping arrangement is approved before the order is placed.

Once a package has been accepted by the carrier, its movement and final delivery are subject to the carrier’s operations and service conditions.

  1. TRACKING YOUR ORDER

When tracking is available, customers will receive a shipping-confirmation email containing tracking information after the order ships.

If an order ships in multiple packages, each package may receive its own tracking number and shipping-confirmation email.

Please allow approximately 24–48 hours after receiving a shipping confirmation for the carrier’s tracking system to display movement.

Tracking may occasionally remain unchanged while a package is moving between carrier facilities.

If tracking has not updated for several business days or the package has passed its estimated delivery window, contact us with your full name, order number, and tracking number.

  1. LOCAL PICKUP

Local pickup may be offered for eligible products and orders when it appears as an available option during checkout.

Customers should wait until they receive confirmation that their order is ready before attempting to pick it up.

Pickup instructions, location details, and available arrangements will be provided after the order is prepared.

Orders selected for local pickup are subject to the same production timelines as shipped orders unless otherwise stated.

If local pickup is selected accidentally or the customer later requests shipping, applicable shipping charges must be paid before the order can be shipped.

  1. LOCAL DELIVERY

Local delivery may be available for eligible orders and addresses when it appears as an option during checkout.

Availability is based on the delivery address, product type, order size, and current delivery area.

Customers are responsible for providing:

  • A complete and accurate delivery address

  • Current contact information

  • Safe and reasonable access to the delivery location

  • Any necessary delivery instructions

Scorpion Rose Designs is not responsible for delays or failed delivery attempts caused by an incorrect address, inaccessible location, unsafe conditions, animals, restricted entry, or the customer’s failure to provide necessary instructions.

If local delivery is unavailable for an order, the customer may be required to select pickup or pay the applicable shipping charge.

  1. SHIPPING ADDRESS ACCURACY

Customers are responsible for confirming that their shipping address is complete and accurate before submitting an order.

Please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

If you discover an error after placing an order, contact us immediately.

We will attempt to correct the address when possible, but an address change is not guaranteed after an order has been submitted for production, fulfillment, or shipping.

Scorpion Rose Designs is not responsible for:

  • Delays caused by an incorrect or incomplete customer-provided address

  • Packages delivered to the address entered during checkout

  • Packages returned because of an incorrect address

  • Additional carrier fees

  • Costs associated with replacing or reshipping an order

If a package is returned to us or to a production partner because of an address error, refusal, or failure to claim the package, the customer may be responsible for additional shipping and production costs before the order can be resent.

Original shipping charges are non-refundable unless the address or shipping error was caused by Scorpion Rose Designs.

  1. DELIVERY ESTIMATES AND DELAYS

We work carefully to meet our estimated processing and shipping times. However, delays may occasionally occur because of circumstances beyond our reasonable control, including:

  • Severe weather

  • Holidays

  • High seasonal order volume

  • Carrier delays

  • Natural disasters

  • Supply interruptions

  • Material shortages

  • Production-partner delays

  • Equipment interruptions

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other unexpected events

Estimated arrival dates shown on our website, at checkout, or in carrier tracking are estimates and are not guaranteed.

Scorpion Rose Designs is not responsible for carrier delays after a package has been accepted by the carrier. However, we will help customers obtain available tracking information or begin an appropriate carrier inquiry.

  1. TIME-SENSITIVE ORDERS

If you need an order by a particular date, please contact us before placing the order.

We will provide the most reasonable estimate available, but contacting us does not guarantee completion or delivery by the requested date.

Do not rely solely on an estimated delivery date for weddings, birthdays, holidays, business events, travel, or other time-sensitive occasions.

Rush production or expedited shipping may not be available for every product. If available, additional charges may apply and will be disclosed before the service is approved.

Purchasing expedited shipping shortens carrier transit time only. It does not automatically shorten the product’s processing or production time unless rush production is separately offered and approved.

  1. DAMAGED PACKAGES OR PRODUCTS

Every order is carefully inspected and packaged before leaving our studio or production partner.

If a package or product arrives damaged, contact Scorpion Rose Designs as soon as possible, preferably within seven days of delivery.

Please provide:

  • Your full name

  • Your order number

  • A description of the damage

  • A photograph of the shipping box or mailer

  • A photograph of the shipping label

  • Photographs of the interior packaging

  • Clear photographs of the damaged product

Keep the damaged product and all original packaging until we confirm that they are no longer needed.

Do not discard, alter, repair, use, or return the damaged product before receiving instructions, as the carrier or production partner may require photographs, inspection, or the original packaging.

Depending on the circumstances and available documentation, we may:

  • Submit a carrier or production-partner claim

  • Arrange a replacement

  • Offer a repair

  • Issue a partial refund

  • Issue a full refund

Resolutions are reviewed according to the nature of the damage, carrier or production-partner findings, available insurance, and our Return & Refund Policy.

  1. LOST OR MISSING PACKAGES

A package may experience a temporary tracking delay without being permanently lost.

If tracking stops updating or the package has passed its estimated delivery date, please contact us with your order number and tracking information.

When appropriate, we may help:

  • Review the tracking history

  • Contact the carrier or production partner

  • Begin a missing-mail search or carrier inquiry

  • Submit an eligible claim

  • Determine whether a replacement or refund is appropriate

A package is not automatically considered lost immediately after a missed estimated delivery date. Carrier investigation and claim timeframes may apply.

Replacement or refund eligibility depends on the carrier’s records, tracking information, the shipping address submitted with the order, available insurance, and the specific circumstances.

  1. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  • Confirm that the shipping address on your order is correct.

  • Check all doors, porches, mailboxes, garages, parcel lockers, and other possible delivery locations.

  • Ask household members or neighbors whether they accepted the package.

  • Allow until the end of the delivery day, as some carrier scans occur shortly before final delivery.

  • Contact the shipping carrier for delivery details.

  • Contact Scorpion Rose Designs with your order number and tracking information.

We will help review the available information when possible. However, a delivered tracking scan does not automatically qualify an order for a refund or replacement.

Eligibility will depend on the carrier’s findings, delivery documentation, available insurance, and the circumstances of the shipment.

  1. STOLEN PACKAGES

Scorpion Rose Designs is not responsible for packages stolen after confirmed delivery to the correct address.

Customers are encouraged to:

  • Monitor tracking

  • Use a secure delivery location

  • Retrieve packages promptly

  • Request carrier delivery notifications

  • Consider delivery to a trusted alternate location when appropriate

If theft is suspected, the customer may need to contact the carrier, local law enforcement, property manager, or other appropriate authority.

We will provide available shipment information when reasonably possible.

  1. RETURNED, REFUSED, OR UNCLAIMED PACKAGES

If a package is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact the customer when possible.

The customer may be responsible for:

  • Additional shipping charges

  • Carrier return fees

  • Production costs for products that cannot be reshipped

  • Replacement costs when a personalized or print-on-demand product must be reproduced

Original shipping charges are non-refundable unless the return resulted from an error by Scorpion Rose Designs.

Final-sale products do not become returnable or refundable because a shipment was refused or left unclaimed.

  1. ROSE GEMS REWARDS AND SHIPPING

Rose Gems Rewards members may earn Gems on qualifying merchandise purchases according to the rules displayed in the loyalty-program section of our website.

Unless a specific promotion states otherwise:

  • Shipping charges do not earn Gems.

  • Taxes do not earn Gems.

  • Gift-card purchases may be excluded from earning Gems.

  • Gems and rewards do not count toward the $85 free-shipping threshold.

  • The free-shipping threshold is based on the qualifying merchandise subtotal remaining after discounts and loyalty rewards are applied.

  • A shipping reward applies only to the eligible shipping method, destination, and order described in the offer.

  • Loyalty shipping rewards have no cash value.

  • A shipping reward cannot be exchanged for cash or refunded as cash.

  • Shipping rewards may not apply to expedited shipping, reshipping charges, special handling, local delivery, or destinations outside the stated offer.

  • Shipping rewards may not be combined with other shipping promotions unless expressly permitted.

If an order is canceled, returned, partially refunded, fully refunded, disputed, or reversed, Gems earned from the affected purchase may be adjusted or removed as described in our Return & Refund Policy and Rose Gems Rewards terms.

If a loyalty reward reduces the merchandise subtotal below $85, the order may no longer qualify for automatic free standard shipping unless a separate free-shipping reward or promotion applies.

  1. PROMOTIONAL SHIPPING OFFERS

From time to time, Scorpion Rose Designs may offer temporary free-shipping promotions, reduced shipping rates, or shipping rewards.

Promotional offers may include:

  • Minimum-purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Redemption limits

  • Expiration dates

  • Customer or account restrictions

  • Restrictions on combining offers

The terms displayed with the promotion govern that specific offer.

Promotional shipping has no cash value and cannot be applied retroactively to an order that has already been placed.

  1. INTERNATIONAL SHIPPING

Scorpion Rose Designs currently ships within the United States only.

International shipping is not currently available through standard checkout.

If international shipping becomes available in the future, customers will be responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country unless otherwise stated.

  1. ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to request an order change or cancellation.

A change or cancellation may be approved only if production or fulfillment has not begun.

Because certain products may enter production shortly after an order is submitted, approval cannot be guaranteed.

Once a personalized, custom, handmade, made-to-order, or print-on-demand product has entered production or been submitted for fulfillment, it cannot generally be canceled or changed.

Additional conditions are provided in our Return & Refund Policy and Terms of Service.

  1. CONTACT US

If you have questions before placing an order, we are happy to help with:

  • Product recommendations

  • Personalization requests

  • Bulk or corporate orders

  • Processing estimates

  • Local pickup or delivery

  • Shipping questions

  • Tracking concerns

Contact us through our website’s contact page or site chat.

Email: support@scorpion-rose.com

Website: www.scorpion-rose.com

When contacting us about an existing order, please include your full name and order number.

Our typical response goal is within two to three business days.

THANK YOU

Thank you for supporting Scorpion Rose Designs.

Every order is created with purpose, crafted with care, and made to become part of someone’s story.