Refund policy

Return & Refund Policy

Thank you for shopping with us! We take great pride in crafting high-quality handmade items. Please review our return and refund policy below.

General Policy

Due to the handmade nature of our products, slight imperfections may occur. These do not affect the functionality or overall aesthetic of the item but add to its uniqueness.

Returns & Exchanges

We accept returns and exchanges on non-customized/non-personalized clothing and apparel if the incorrect size was ordered. If you need to return or exchange an eligible item, please follow these steps:

  • Contact us within 7 days of receiving your order.

  • The item must be unused, unwashed, and in its original condition.

  • The customer is responsible for return shipping costs.

  • Once we receive the item and inspect its condition, we will issue a refund or exchange.

Customized & Personalized Items

All customized or personalized items are final sale and cannot be returned or refunded unless there was an error made by us (e.g., spelling mistakes). However, we ensure all customized orders are sent for approval before production to avoid any mistakes.

  • If an error was made on our part, proof of the error or return of the item may be required before a refund or replacement is approved.

Damaged or Lost Packages

All packages are insured through the shipping carrier. If your item arrives damaged or is lost in transit, please follow these steps:

  • Notify us immediately and provide photos of the damaged package and item.

  • We will assist you in filing a claim with the shipping company.

  • Refunds or replacements will be handled based on the outcome of the insurance claim.

  • Proof of damage or return of the item may be required before a refund or replacement is approved.

Refunds Processing

  • Approved refunds will be processed back to the original payment method within 5-7 business days after we receive the returned item or proof of damage/creator's error.

  • Shipping costs are non-refundable.

Contact Us

If you have any questions or concerns regarding your order, please reach out to us at support@scorpion-rose.com or through the chat feature on the website. We are happy to assist you!

Thank you for supporting our handmade business!